ZSM Error Codes

NameValueExplanation
ZSMErrorCode.Error0An error occurred during the ZSM api operation.

Please check the error details for more information.
ZSMErrorCode.NetworkFailure1The co-operating server could not be reached, perhaps because the device is not connected to the internet, a port is blocked, or the server is offline.

Please retry the operation.
ZSMErrorCode.InvalidLogin2The authentication server returned an invalid login.

Please try again.
ZSMErrorCode.UnauthorizedUser3The user is not enrolled or banned and cannot complete the secure operation.

Please re-enroll or contact an administrator.
ZSMErrorCode.BadCryptograpicValue100An unsupported cryptographic parameter set was used and the secure operation was aborted.

Please retry with a valid cryptographic parameter set.
ZSMErrorCode.CryptographicFailure101The cryptographic operation failed for an undisclosed reason, such as keys out of sync, communication error, or timed out.

Please try again.
ZSMErrorCode.CryptographicKey102A message cannot be signed without generating the cryptographic key first.

Please generate the cryptographic key and then try again.
ZSMErrorCode.SecureStorageUnavailable103The secure storage for key information is currently unavailable.

Please try again later.
ZSMErrorCode.SecureStorageFailure104The secure storage operation failed due to an internal error.

Please try again.
ZSMErrorCode.SecureStorageUnauthenticated105The secure storage operation failed because the user is not authenticated.

Please authenticate the user and try again.
ZSMErrorCode.RegistrationFailure200The registration process failed due to an error.

Please try again.
ZSMErrorCode.RegistrationIncomplete201The registration process is incomplete and requires additional information.

Please provide the necessary information to complete the registration.
ZSMErrorCode.DeviceSuspended300The device is suspended and cannot perform the requested
operation.

Please contact an administrator for further assistance.
ZSMErrorCode.DeviceDeactivated301The device is deactivated and cannot perform the requested
operation.

Please contact an administrator for further assistance.
ZSMErrorCode.AccountDeactivated303The user account is deactivated and cannot perform the
requested operation.

Please contact an administrator for further assistance.
ZSMErrorCode.AuthenticationFailure400The authentication process failed due to an error.

Please try again.
ZSMErrorCode.AuthenticationIncomplete401The authentication process is incomplete and requires additional information.

Please provide the necessary information to complete the authentication.
ZSMErrorCode.DeviceNotFound500The device could not be found.

Please ensure the device is registered and try again.
ZSMErrorCode.DeviceNotLinked501The device is not linked to the user account.

Please link the device to the user account and try again.
ZSMErrorCode.DeviceAlreadyLinked502The device is already linked to another user account.

Please unlink the device and try again.
ZSMErrorCode.DeviceLinkingFailure503The device linking process failed due to an error.

Please try again.
ZSMErrorCode.DeviceUnlinkingFailure504The device unlinking process failed due to an error.

Please try again.
ZSMErrorCode.InvalidRequest600The request is invalid or malformed.

Please check the request parameters and try again.
ZSMErrorCode.InternalServerError700An internal server error occurred.

Please try again later.
ZSMErrorCode.UnknownError800An unknown error occurred.

Please contact support for assistance.